USCCA

Learning and Development Manager – Customer Engagement – West Bend, WI – USCCA

May 14, 2021
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Learning and Development Manager – Customer Engagement

  • Named on Inc. 5000 Fastest-Growing Private Companies List 9 years in a row
  • #1 Milwaukee Journal Sentinel Top Workplace and #1 Milwaukee Business Journal Best Place to Work 5 years in a row
  • Amazing Benefits and competitive pay

Experience/Skills:

  • Bachelors preferred or equivalent experience
  • Experience in creating learning processes as well as one-time learning events
  • 5+ years of experience in a leadership role with direct reports
  • Ability to influence others, facilitate processes and coach/advise people leaders
  • 5+ years of experience delivering leadership development programs, CRM programs, and/or facilitating experiential learning activities across a diverse audience
  • Familiar with the ADDIE process of learning and creating training is preferred, but no required
  • Strong oral and written communication skills
  • Self-driven with proven ability to work independently and in a collaborative environment
  • Experience effectively multi-tasking learning needs of different stakeholders
  • Experience managing and creating learning solutions
  • Must be proficient in Google Docs, Sheets and Slides. Any e-learning platform experience is a plus!
  • Passion for developing others
  • Highly collaborative and comfortable navigating organization dynamics
  • Familiar with adult learning theory and blended learning
    Demonstrates the Core Values of Delta Defense, LLC

Curriculum Development

  • Responsible for designing and delivering innovative learning solutions that engage the learner across multiple modalities.
  • Curriculum consistently reflects state of the art practice, is packaged in an effective manner, motivates staff to use information, and is connected to broader Delta initiatives
  • Utilizes technology to offer a broad range of presentation and delivery strategies, including video, audio, simulations and scenarios, to develop curriculum
  • Conducts needs analysis, design, development, testing and implementation of Learning programs with CE focus
  • Plans, designs, and constructs spaces/environments that reflects functional, social, and aesthetic considerations to drive learning outcomes
  • Analyzes curriculum effectiveness and recommends continuous improvement methods

Training / Facilitation

  • Establish presence with audience members and facilitate session dynamics to promote engagement consistent with adult-learning best practices
  • Facilitates and emcees CE and leadership development programs
  • Responsible for the delivery of new hire trainings
  • Researches and establishes relationships with relevant key stakeholders to customize content for presentations
  • Ability to travel 25% of the working time away from the work location, may include overnight/weekend travel

Collaboration

  • Develop and build relationships through consultation and discovery of needs. Becoming viewed as a trusted advisor and the ability to represent the full suite of Learning and Development programs and resources is also essential to successful performance
  • Forge strong relationships with key CE Leadership contacts to identify existing and emerging organizational development needs including on a business unit, team and individual level

Coordination of Training Services

  • Oversees and supports training “logistics” (schedule/calendar, sign-in, attendance documentation etc…
  • Maintains training requirement documents
  • Works closely with support administrator as needed for inputting training attendance/logistics

Professional Development

  • Continually seeks to improve upon advancing skill set through research, training, and consultation
  • Contributes expertise/support to the team

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